Shipping Policy
At Apex52, we strive to provide a smooth and hassle-free shipping experience to our customers. Our shipping policy is as follows:
1. Shipping Methods
We offer various shipping methods, including standard and expedited shipping, depending on the products you purchase and your location. Shipping fees and delivery times may vary depending on the shipping method you select and your location.
2. Shipping Addresses
We ship products to the address you provide at checkout. Please ensure that your shipping address is accurate and complete. We are not responsible for any delays or damages caused by incorrect or incomplete shipping addresses.
3. Order Processing and Shipping Times
We process and ship orders within 1-2 business days after payment has been received. Shipping times may vary depending on your location and the shipping method you select.
4. Order Tracking
We provide tracking information for all orders. You can track your order on the Site or through the shipping carrier’s website.
5. Shipping Restrictions
We currently ship only within India. We do not ship to P.O. boxes or APO/FPO addresses.
Return Policy
At Apex52, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may return eligible products in accordance with our return policy, which is as follows:
Eligible Products
We accept returns for products that meet the following criteria:
- Products must be in new, unused condition
- Products must be returned within 14 days of delivery
- Products must be returned with all original packaging and accessories
Return Process
To initiate a return, please contact us at malamustafa@gmail.com with your order number and reason for return. We will provide you with a return authorization number and instructions for returning the product.
Refunds
We issue refunds for eligible products within 5-7 business days of receiving the returned product. Refunds will be issued to the original payment method.
Return
Shipping Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure that your return is delivered to us.
Non-Returnable Products
We do not accept returns for the following products:
- Products that have been used or damaged
- Products that are not in their original packaging
- Products that have been customized or personalized
Damaged or Defective Products
If you receive a damaged or defective product, please contact us at malamustafa@gmail.com within 48 hours of delivery. We will arrange for a replacement or refund.
If you have any questions or concerns about our Shipping and Return Policy, please contact us at malamustafa@gmail.com.
Last Updated: April 7, 2023
